v. Out of warranty modems are not exchangeable without costs being applied and it is advisable that you visit your closest Vodacom Shop for a low cost new modem which will carry a new warranty period as of the purchase date. If your phone has a lock code or security code, please de-activate it before you book it in for repairs to avoid any unnecessary delays. 2.10 The 7 Day Money Back Guarantee is not available for Vehicles that the Supplying Dealer offered for sale on behalf of a third party under a Sale or Return agreement. Vodacom Faulty phone and them refusing to replace it. Other charges may apply to use the Services until you cancel your order. As it had 78% battery life, the issue was not that it was flat. viii. if your device is faulty, you have 30 days from the day you receive it. iii. iii. If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for Dmall items and 7 days for non-Dmall items of the delivery date. -1. andy_connor_e. ... am having trouble with my FB apps and it Feels slower than my previous phone.. on your online upgrade i see you have a 7 day return policy.. does this apply when I upgraded in store as well? Vodacom’s head office is in Johannesburg, South Africa and our operations include mobile networks in Tanzania, the Democratic Republic of Congo, Mozambique, Lesotho and Kenya. ), holiday products (e.g., artificial trees, lights, decorations, etc.) 4) Subject to spare part availability.Huawei Summer Campaign – LCD. 5. Simply replace the 365 with the appropriate number of return periods in a year. Return and exchange periods - Extended holiday return policy Purchases made October 13, 2020 through January 2, 2021 have an extended return period through January 16, 2021, excluding items purchased with a third-party contract (e.g., cell phones, cellular tablets and cellular wearables, AppleCare monthly plans, etc. Within 7 days from the date of purchase, if a performance fault that is not caused by human damage occurs on the host of the product, you can choose to return the goods to the place of purchase based on the invoice price. Not satisfied with your smartphone or any other purchase?Contact us within 14 days of delivery and we will arrange for collection, a refund or replacement. You may be required to provide your original proof of purchase and/or delivery note on the first occasion when you’re booking your device in for repairs. i. You may not return: sale items, jewellery or any items marked, stained, used or torn in any way. The warranty applied on a device starts on the date of purchase, printed on the original invoice or delivery note. The warranty on all devices is provided by the relevant device manufacturers. Refunding a customer's order can result in a loss of profitability on orders, and knowing that someone disliked your product can be disheartening for business owners that strongly believe in the benefits of what they sell. Delivery will take place the Day following the Day the customer placed an order, provided that the order was placed on or before 12 0’ clock during the day. could result in an OBF claim being rejected. We test out the Alcatel One Touch 2004C. Loan devices provide for voice and data continuity which may be of the same operating system, however, may differ in terms of capability and functionality to that of your device. Service & Warranty support on laptops & notebooks. Even after month 6, Vodacom Repairs will endeavour to provide a working device and/or alternative solutions as soon as possible. Liquid damaged device/s shall mean products which are found to have any form of corrosion which may have been caused by liquid making contact with the PC board of the product/device. Despite the applicable month, our consumer experience remains the primary focus. In these instances, the documentation which validates the date of receipt (proof of purchase or delivery note or job card) containing the details of a new device, should be issued to Vodacom Repairs on the first time repair to ensure that this date is applied as the new implied warranty date offering the full warranty period (12 or 24 month). 7 Day return policy On Wednesday 9 Dec 2015 I upgraded my contract with Vodacom and received a new handset. I took a 2-for-1 deal, which is the Samsung S10e and the Samsung A30. iv. 3) The following devices are applicable to the Huawei Summer Campaign for Batteries:Y5 Lite; Y5 Prime 2018; P8 Lite 2017; Y6 2019; Y5 2019; P10 Lite; P20 Lite; P Smart 2019; Y3 2017; Y3 2018; P30 Lite; P Smart; Y6 2018; Y7 2018; P10 Plus; P10; P20; Y9 Prime 2019; Mate 10 Pro; P20 Pro; Nova 5T. Check the seller's return policy in the listing to see who is responsible for return shipping costs.. Your warranty will be voided if your device is damaged. iv. If Vroom originally delivered your vehicle to you and you request a return within Vroom’s 7-day (or 250 miles, whichever comes first) policy, we will schedule a time to pick it up for no extra charge. Please retain your SIM card and do not book this in with the device at any time. It is possible that a fault communicated by you cannot be replicated/determined or lacks some detail and is therefore officially closed as a ‘no fault found’ (NFF) or a ‘return not repaired’ (RNR). viii. But we can point you in the right direction to enable you to resolve your complaint. Amazon Global Store Return Policy. 2) No insurance claims are permitted under this promotion. Johan Grobbelaar makes a return to the Vodacom Bulls pack and will start at hooker for their opening Carling Currie Cup clash against DHL Western Province at DHL Newlands on Saturday. – A software upgrade will be performed free of charge in an attempt to resolve the fault. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. 3) The following devices are applicable to the Huawei Summer Campaign for Back Covers:Mate 10 Pro (Grey); Mate 20 Lite (Black and Blue); MediaPad T3 10 (Grey); P Smart (Gold and Black); P Smart 2019 (Blue and Black); P10 (Blue, Black and Gold); P10 Lite (Black and Gold); P10 Plus (Gold and Black); P20 (Black and Blue); P20 Lite (Blue and Black); P20 Pro (Blue, Black, Aurora); P30 Lite (Blue and Black); P8 Lite 2017 (Black, Gold, and White); Y3 2017 (Gold and Grey); Y3 2018 (Gold and Grey); Y5 2019 (Brown and Black); Y5 Lite (Blue and Black); Y5 Prime 2018 (Black and Gold); Y6 2018 (Black and Gold); Y6 2019 (Black); Y7 2018 (Black and Gold); Y7 2019 (Blue and Black). v. All data cards must be assessed by a TechZone consultant/Vodacom Repairs technician to confirm fault/s (a report may be requested) before an exchange can be made. October 21. Highlighted. ii. i. Target's Return Policy Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. A weekly bundle that is available for 7 days including the day of purchase, or a Fortnight bundle that is available for 14 days including the day of purchase, Additionally, weekly night bundle that is available for 7 days including the day of purchase between 24h00 to 05h00. The physical condition of the device applies – as outlined above. You will be presented with a repair quotation for which you will be liable should you accept the repair costs. Also, our Return/Refund Policy Generator can create this policy for your store instantly. I experienced a issue where my phone went off and did not come on again, until I put it on charge. iii. v. 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